Privacy Policy

Last updated: 22 June 2026

This Privacy Policy explains how Saneter ("Saneter", "we", "us", or "our") collects, uses, discloses, and protects personal data when you use our website, dashboard, API, and proxy services (the "Service"). By using the Service, you agree to the practices described here.

1. Who We Are

Saneter is the operator of this Service and is the controller of the personal data described in this Policy. You can contact us at [email protected].

2. Information We Collect

2.1 Account data: your email address, a securely hashed password, an account display name (which may be derived from your email address), and any login-provider identifier if you sign in through a third party.

2.2 Billing data: records of your orders, balances, and transactions. Cryptocurrency payments are processed through third-party processors; we receive transaction metadata but do not store your private keys.

2.3 Usage and technical data: we collect structured connection metadata necessary for billing, security, and abuse prevention, such as timestamps, bandwidth consumption, and the originating IP address you use to connect to our dashboard, API, or proxy network. We do not inspect, monitor, log, or retain the specific target URLs, browsing history, destination websites, or payload contents of the unencrypted traffic that passes through our proxy network, except to the limited extent temporarily required to detect, investigate, and mitigate automated abuse, fraud, or attacks against systems or infrastructure.

2.4 Communications: messages you send to us, including support requests.

2.5 Cookies: strictly necessary cookies required to operate the Service (such as session and security cookies). We do not require non-essential cookies to provide the core Service.

3. How We Use Your Information

We use personal data to: provide, operate, and maintain the Service; create and manage your account; process payments and maintain billing records; verify your email and prevent fraud and abuse; secure and improve the Service; communicate with you about your account, transactions, and service matters; and comply with legal obligations.

4. Legal Bases and Compliance

Where the EU or UK General Data Protection Regulation applies, we process personal data on the following bases: performance of our contract with you (to provide the Service); our legitimate interests (to secure, maintain, and improve the Service and prevent abuse); your consent (where required); and compliance with our legal obligations. We process and protect your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO"), as well as the GDPR and UK GDPR where applicable.

5. How We Share Information

We do not sell your personal data. We may share it with: service providers and processors who act on our behalf (such as hosting, email delivery, and payment processing providers); authorities or third parties where we believe disclosure is necessary to comply with law, enforce our Terms, or protect the rights, safety, or property of any person; and a successor entity in connection with a merger, acquisition, or transfer of assets.

6. Data Retention

We retain personal data for as long as your account is active and as needed to provide the Service, and thereafter for as long as necessary to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements. We may retain certain records, such as transaction and security logs, for longer where required or permitted by law.

7. Security

We use reasonable technical and organisational measures designed to protect personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

8. Your Rights

Subject to applicable law, you may have the right to access, correct, update, or delete your personal data; to restrict or object to certain processing; to request a portable copy of your data; and to withdraw consent where processing is based on consent. To exercise these rights, contact us at [email protected]. We may need to verify your identity before responding. You may also have the right to lodge a complaint with your local data protection authority or, in Hong Kong, with the Office of the Privacy Commissioner for Personal Data (PCPD).

9. International Transfers

We operate online and may process and store data in countries other than your own. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.

10. Children

The Service is not intended for, and may not be used by, anyone under 18 years of age. We do not knowingly collect personal data from children.

11. Third-Party Links and Services

The Service may link to or rely on third-party websites and services that have their own privacy practices. We are not responsible for those practices, and we encourage you to review their policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date shows when the latest version took effect. Your continued use of the Service after changes become effective constitutes acceptance of the updated Policy.

13. Contact

For any questions or requests regarding this Privacy Policy or your personal data, contact us at [email protected].